Privacy Policy

Effective Date: 20/04/2026

1. Introduction

Studio Cleaners ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website or use our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Studio Cleaners is the data controller responsible for your personal data.
Company Name: Studio Cleaners
Email Address: info@studiocleaners.co.uk

3. What Data We Collect

We may collect and process the following data:
a) Information you provide

Name
Email address
Phone number
Property address (where applicable)
Any information submitted via contact forms, email enquiries, or booking requests

b) Automatically collected data

IP address
Browser type and version
Device information
Pages visited
Time and date of visits

4. How We Use Your Data

We use your data to:

Respond to enquiries
Provide quotations and cleaning services
Manage bookings and appointments
Improve our website and services
Communicate with customers regarding services
Comply with legal obligations

5. Legal Basis for Processing

We process your data based on:

Consent (e.g. when you submit a form)
Performance of a contract (e.g. providing cleaning services)
Legitimate interests (to operate and improve our business)
Legal obligations

6. Cookies

Our website may use cookies to improve user experience.

Cookies help us:

Understand website traffic
Improve website functionality
Enhance user experience

You can control cookies through your browser settings.

7. Sharing Your Data

We do not sell your personal data.

We may share your data with:

Service providers (e.g. website hosting providers, IT support, booking systems)
Professional advisers where necessary
Legal or regulatory authorities if required by law

8. Data Retention

We only keep your data for as long as necessary:

To respond to enquiries
To provide services
To meet legal, tax, or accounting requirements

When data is no longer required, it will be securely deleted.

9. Data Security

We take appropriate technical and organisational measures to protect your data from:

Unauthorised access
Loss, theft, or misuse
Unlawful disclosure

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request transfer of your data (data portability)
Withdraw consent where processing is based on consent

To exercise your rights, contact us at:
Email: info@studiocleaners.co.uk

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their privacy policies.

12. Changes to This Policy

We may update this policy from time to time. Any changes will be published on this page and become effective immediately upon posting.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Studio Cleaners
Email: info@studiocleaners.co.uk

14. Complaints

You have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner's Office (ICO)

Website: www.ico.org.uk